First Connections Referral Specialist/Community Health Worker
Community Care Alliance | Woonsocket, RI
Our Family Support Division is in need of a Referral Specialist/Community Health Worker to provide phone and face to face referral responses and clerical duties for the Family Visiting Programs. The Referral Specialist will gather all necessary information to determine program interest and eligibility, contact families to discuss the intake process, schedule appointments, and work closely with staff to maintain schedules. Clerical duties include: filing, mailing, copying and other administrative tasks as required. The Community Health Worker will provide translation and interpretation supports for our diverse client population. Must have the ability to interact in a professional and courteous manner with all collateral contacts, families and staff. Working knowledge of program and intake process is required. We are looking for someone who enjoys working as a team member as well as independently, strong organizational skills with attention to details, and knowledge of modern office procedures. This position will require interacting with clients, community agencies and staff on the phone and in person in a professional and courteous manner.
Educational/Licensing Requirements: A High School Diploma as well as solid interviewing skills and excellent telephone etiquette. Bi-lingual/Bi-cultural experience is required for the Community Health Worker. Reliable transportation and valid driver’s license is required.