Wholesale Customer Service Representative - Thames & Kosmos - Providence, RI | JobsInRI.com
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Wholesale Customer Service Representative

Thames & Kosmos | Providence, RI

Thames & Kosmos
The Employer has temporarily removed this posting

Thames & Kosmos is looking for a talented, smart, and motivated individual to join our growing science toy and game company. Our expert team (including a few office dogs!) publishes and distributes educational science kits and toys for kids. Our mission is to provide fun, hands-on tools that inspire creative thinking, advanced problem-solving, and other important life skills through full and interactive experiences. 

We are looking for someone who wants to be involved in our company, not only for the monetary compensation, but because they care about the work they do and how they are contributing to the world. Job responsibilities have the potential to grow and change depending upon the company’s needs and an employee’s particular strengths. 

Job Description 

Full-time. Ninety (90)-day training period. This position supports the daily operations of the wholesale customer service department. Responsibilities include but are not limited to the following: 

  • Responding promptly and professionally to any and all incoming wholesale and retail customer inquiries via phone and email (high phone volume during peak times of year) 
  • Processing wholesale orders 
  • Processing customer-related forms, applications, and requests 
  • Providing information on our products and policies to customers and sales representatives 
  • Assisting with account set up and management  
  • Recording details of inquiries, comments, complaints, and/or actions taken
  • Assisting with invoicing and credit card payments
  • Assisting with credit checks and collections 
  • Assisting with replacement part orders and product technical support 
  • Assisting with trade show preparation (some travel may be required)
  • Filing, mailings, and general office administrative tasks (supply orders, lunch orders) 
  • Shipping and receiving (low volume, small shipments) 
  • Various projects, such as model building and product testing 

We are looking for an individual with these qualities: 

  • Strong organizational and follow-up skills 
  • High attention to detail 
  • Exceptional verbal and written communication skills; nuance and diplomacy are a must 
  • Sound critical thinking and problem-solving skills 
  • Self-starter who can work independently, but knows when to appropriately bring management team into the decision-making process 
  • Fast learner; can learn, retain, and apply information quickly and efficiently 
  • Ability to remain calm, positive, and effective in situations of urgency 
  • High-degree of computer literacy; must be proficient in MS Word, Excel, Outlook, PowerPoint 
  • Experience with order-processing, EDI, and/or SAP Business One is a plus 
  • A true interest in Thames & Kosmos products and general mission: science education, toys and children, as well as an understanding that what benefits the company as whole will ultimately benefit the individual 


  • Commensurate with experience. Full-time, based on 40-hour work week, regular business hours (Monday – Friday, 9am-5pm), bi-weekly payroll. Ninety (90)-day trial period (probationary employment period) 
  • Full company-paid health insurance after successful completion of trial period 
  • Generous vacation and sick day policy 
  • 401K options available after one year of employment
  • Plus additional benefits 

TO APPLY: Email the following information to hr@thamesandkosmos.com: 

  • Resume 
  • Cover letter 
  • Email and phone number for three references. At least one of your three references must be a previous employer, manager, or supervisor

No calls please. Incomplete applications will not be accepted.

Posted On: 2017-04-20 13:40:14
Closing Date: Open Until Filled
Telecommute: No
Categories: Customer Service, Sales
Job Type: Regular
Job Status: Full Time
Career Level: Entry Level (<2 years experience)
Minimum Degree: Bachelor's Degree
Pay Type: Annual Salary
Similar Jobs: Within 25 miles of 02903, Customer Service, Sales

Additional Contact Info

301 Friendship Street
Providence, Rhode Island 02903